00:05:20 Matt Lundeberg: Feel free to ask questions in chat here as we go along! :) 00:18:01 Jennifer Knobbe: what about claims going to ded when they aren't suppose to? 00:22:36 Ike Woodroof: so should we only use the “estimate” and not “patient limit”? 00:24:49 Dylan Driver: Do we still need to check for "Errored" and "Failed" claims on Infinedi's website? 00:25:54 Jennifer Knobbe: does innate flag us to tell us when an eob has auto posted? 00:26:23 Matt Lundeberg: No they just show in the payment journal and post automatically 00:26:36 Mudd Rao: No more stuck claims right? 00:26:45 Jennifer Knobbe: :) 00:27:13 Mudd Rao: Yeah!!! 00:29:04 Rebecca Todd: How does it work if they take payment back for a claim they overpaid? 00:29:46 Matt Lundeberg: You can posting it as a takeback in the visit posting screen and it will add the $ back to the check for you to post elsewhere. 00:30:23 Stacy Hill: LOVE this option! 00:30:40 Rebecca Todd: like as of now we can not enter a negative amount if they take a payment back 00:31:08 Matt Lundeberg: Contact support tomorrow. That feature was added a couple months ago :) 00:31:21 Rebecca Todd: I will. I tried the other day and was not able to. 00:32:23 Mudd Rao: Is it possible for the online patient payment to be posted automatically to innate accounting? 00:34:48 Justin Grabouski: There have been a lot of “credit card - online” errors already. Are those all cleared up for e statements so there’s no confusion? 00:35:31 Matt Lundeberg: I just applied a takeback and + payment on side here. Please contact support. Maybe you are on an old version. 00:36:08 Dylan Driver: Can you select individuals to send estatements? 00:36:11 Matt Lundeberg: credit card errors we have seen appear to be network/internet related in your office. 00:38:37 jina norberg: does it show dx codes for pi on this statement 00:39:05 Bridges: we got all night Brad. take your time🤪 00:42:15 Ellen Rivera: when is auto posting going live and do I need to sign up with infinedi or mark something in the control panel 01:07:31 Ike Woodroof: can we use flow if we are not using the tablets and facematch yet? 01:07:41 Brad Johnson: Yes. 01:07:45 Brad Johnson: You can! 01:08:03 Ike Woodroof: 😘 01:08:36 Brad Johnson: I know, right? 01:09:29 Chad Adkins: Brad I am currently at 65% on facematch and getting over 1/2 patients autochecked in. How low do you recommend us go to get even more auto checks 01:10:48 Shandy Grady: Using flow instead of care cards will save lots of staff time. No care cards to pull or file. 01:10:52 Brad Johnson: You can push that number down. The lower it is, the more patients are going to get the auto-checkin. 01:11:48 Brad Johnson: You could try going down 5 points and see, but if you are at 65% confidence and never getting the wrong patient, you should have some wiggle room there. 01:14:21 Shandy Grady: We are set at 60 for high, 40 for low, 30 for snooze 01:16:08 Jacob Hasse: will it send out saying accident or crash? I know legally they don’t want it to say accident 01:18:09 Shandy Grady: That is for the HICFA 1500 where it says accident, it will check that box and put the state where the accident occurred. It does not put it in the soap note 01:20:27 jina norberg: does it show insurance that was posted? like it did in seamless on end of day closing 01:22:00 Rebecca Todd: is there a way for these reminders to pop up if they come into the office before a scheduled visit? 01:23:07 Brad Johnson: The reminders show up when you check the patient in using Flow, so yes, unless you are using CareCards. 01:23:12 Shandy Grady: If you are using flow the reminder pops up when they come in next visit whether it is scheduled or not 01:23:36 Rebecca Todd: we are using flow, but not sure where this reminder pops up? 01:24:03 Shandy Grady: Arrival screen when checking them in 01:24:14 Rebecca Todd: ok thank you :) 01:28:00 Nina Keller: Have to jet, thank you so much for all the great info 😁 01:28:23 Shandy Grady: Going to financial screen and click show all button for payments, then filter to the day you want and it will show all payments including insurance whether it is applied or not. 01:39:13 Ike Woodroof: thank you! 01:39:17 Stacy Hill: thank you!! 01:39:28 Paula Wiese: Thank you all!! 01:40:03 Lance Goodwin: thank you guys! 01:40:32 Bev Ratkovec: Thanks for all you do. We all truly appreciate you.